Dedicated to hospitality
It all comes back to people.
At the heart of every great hospitality business is one thing: people. The ones who welcome your guests. The ones who lead from behind the scenes and the ones who make sure every touchpoint delivers on your promise. Those people are the heartbeat to your business.
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EB Strategies exists to support these people and the systems that help them thrive
I've lived hospitality from every angle
From working in a pizzeria in the snowy village streets of Beaver Creek, Colorado to delivering large scale events at five star resorts to leading to leading a sales and events department in one of Sydney's largest hospitality businesses. I have seen what works, what breaks and what truly matters.
With over 20 years of experience in hospitality, one thing has stayed the same: when people feel supported, connected and empowered, everything simply runs better.
That is why I started EB Strategies. To help businesses create the kinds of experiences that keep guests coming back and keeps their teams thriving.
We partner with you to build better experiences
from the inside out.
We’re not here to just point out what’s not working. We’re here to get our hands dirty and help fix it in a way that suits your team, your culture, and your guests.
Whether it’s defining your customer journey, improving enquiry response times, coaching a stretched planning team/leader, or restructuring internal systems, our job is to meet you where you are and lift you to where you want to be.
We believe in:
Respecting every voice in the room
Building solutions that actually get used
Garnering feedback and taking the team along the journey
Rolling up our sleeves when things get tough
Delivering service that feels effortless on the outside (because it’s been well planned behind the scenes)
Our Clients
